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Floor Manager

Reference number: 1871T&G

Posted on: Aug 18 2008

Job Description and Requirements

As a Floor Manager, you hold the most vital position in the salon. We rely on you to drive the business forward.You are there as Toni’s representative. Every decision you make must be as he would make it.

Every one will develop there own way of dealing with day to day situations, and as the person on the spot you will be the most equipped to make a decision.

Every decision should always be made with the best interests of TONI&GUY at heart.

Be open and honest and explain why you make the decisions that you do. If we arealways fair, and keep an attitude of humility, we will win and keep the respect of ourstaff.

 

 

You Must Lead By Example

You should be the first one to arrive in the morning and one of the last to leave at

night. It may be necessary to work extra hours from time to time, as senior personnel.

we would expect you to work the hours necessary to do your job. However you arein a position of trust, and we would trust your judgement in taking time owed.

Always set a good example.

When leading our teams it is most important that we earn the respect of our staff by asking no more from them than we give ourselves. In the time spent working in the salon, in satisfying clients, if you are hairdressing manager; or working on reception if you are a reception manager. In being punctual, reliable and consistent.

Attendance of Management Personnel must be good, if the manager is frequently sick,we cannot expect our staff to be any different.

The managers appearance should always be immaculate and follow the corporate

 

  Daily Tasks & Responsibilities

 

  •   Unlock all fire doors and ensure they are kept clear all the time the salon.
  • Make sure the staff arrive on time in the morning and if they are late do not let it 

    happen very often without talking to them. This also applies to lunch hours.

  • Make sure the receptionists have done their jobs properly,  e.g. organised the

    gowns, made up the appointment book, cleaned the desk etc.

  • Every morning check that the cleaners have been and that they have done their job properly. If not, be sure to notify the cleaning company and the accounts department. (Company owned salons only).
  • night, make sure that the lights and taps are turned off. That all electrical plugs are pulled out of the sockets and those sockets are switched off. Airconditioning must be switched off and T.V’s screens switched off, leaving the mains on at all times.
  • Every morning check that the assistants have carried out their cleaning jobs. If they get used to you checking they will realise the importance of a clean salon.
  •  ways check that the toilets are clean. Soap, towel and toilet paper are in order.
  • Check that you have enough Stylists/Technicians for the day and the rest of the week, and that the Appointment book/computer is in order. Constantly check the book/computer to see rotating staffing levels are one of the most importantmanagement jobs.
  • Throughout the day, check everything is running smoothly with the reception desk, the technical department, stylists and assistants. If any problems occur, do not let them develop, get involved immediately and try to solve them. Clients want to be in a relaxed atmosphere and the Manager must try to achieve this.
  • Chat to clients when you have time and take note of what staff are doing in the salon.
    • Try to be as fair as possible in sending people out and keeping them late, make rotas for everything you can e.g. towels, staff room cleaning etc, and most importantly technicians and stylists work rotas, so both they and their clients will know when they are working an early or late shift.

    • For example, if they do a particularly good haircut, handle a difficult client well, or get behind schedule and need help be available for advice and praise. It is important to be aware and remember to mention good points, not only the bad.If you find it necessary to correct or discipline someone, privately and try to solve the problems by discussing them. When asking someone to do anything, explain why.

    Try to establish a routine in everyday things so that you can give more time to clients and emergencies that may arise.

    Work with your five-man team. Delegate as much as you can to them. However,remember you can never abdicate your responsibility. You are overall responsible.

     your most important tasks to train and develop others.

 

This job is closed